Shipping policy

Shipping Policy

Thank you for shopping with [PureVisage]. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 5–12 business days
Australia & New Zealand: 8–18 business days
Europe: 7–15 business days
Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping on selected products or promotional orders.

Tracking Your Order

When available, tracking information will be sent via email after your order has been shipped. Please allow up to 72 hours for tracking information to become active.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers. In this case, you may receive multiple tracking numbers and packages on different dates.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.